Frequently Asked Questions

How do I order from Changing Space?

You can either purchase goods on-line using our secure shopping cart or call us on 0845 226 0663 to discuss your requirements and pay over the phone.

Are there any hidden costs when buying from Changing Space?

There are no hidden costs what so ever.

For our furniture packages the prices stated on the web site include VAT, delivery, assembly of the furniture, installation, dressing of property (where applicable), recycling of all packaging, a thorough vacuum after installation, and key pick up and drop off.

For single items of furniture the prices stated on the web site include VAT and a delivery charge is added depending on the size of the item/s ordered. For delivery charges please click here. Orders over £500 include free delivery. If you require larger items such as a sideboard or wardrobe to be built on site please call one of our team on 0845 226 0663 to discuss the options and prices.

What happens next after I have placed my order?

We will send you a confirmation of the order via e-mail and arrange a delivery date for the furnishing. for full details on delivery please see the ordering & delivery section of the website via the home page.

What do I have to do once I have placed my order?

Sit back and relax in confidence that you have purchased a superior furnishing solution from one of the UK's leading furniture suppliers.

Can Changing Space arrange access to the property or does somebody need to sign for the goods?

You, the customer, have the choice. If you would like to be there to receive the goods that is great. However, if, like many of our customers, have bought an investment property and you do not live in the area or you simply haven't got time to waste waiting for furniture to be delivered, just let us know where we can collect keys from and we will do the rest.

What happens if Changing Space cannot gain access on the day of installation?

If Changing Space cannot gain access on the day of installation through no fault of the company or the installers there will be a £75 charge for any redelivery or attempted redelivery of the order.

Can I return goods?

Yes. If you are not happy with your goods just simply call one of our after sales team on 0845 226 0663 to discuss your options.

Is it safe to buy on-line from Changing Space?

Our customers are the most important thing to us. We only use the most sophisticated, secure on-line solutions so that your personal information remains 100% safe.

Does the furniture come with a guarantee?

All of our furniture comes with a 12 month guarantee. If you have any manufacturing problems within the first 12 months of purchasing your goods then please call one of our after sales team on 0845 226 0663 to discuss your options.

Will the furniture be assembled?

All of our furniture packages include free assembly, delivery and installation throughout the UK.

Who builds the furniture that is installed?

For the items of furniture that are built prior to installation, we have a dedicated team that has been building furniture to an exceptional standard for over six years. Once built, the items of furniture are heavily packaged in bubble wrap and cardboard to ensure its safe arrival.

For the items of furniture that are built on site, all of our installers are trained to the same high standard in building all of the furniture we supply.

If I have a query or question what do I do?

Please call one of our team on 0845 226 0663 with any query or question and we will endeavour to resolve it for you. Alternatively you can e-mail us at info@changing-space.co.uk.

Where does Changing Space source there furniture from?

Changing Space use UK and European manufacturers where ever possible as we feel the standard of furniture is superior and using companies in or close to the UK goes a long way to reducing our carbon footprint.

What is the quality of furniture like?

Only the highest quality of furniture passes the strict guidelines Changing Space adheres to when procuring products. As we specialise in furnishing residential property within the lettings market, our furniture has to be able to stand the test of time in this robust and demanding sector of the property industry.